We want Avgprnie™ eyewear to arrive as expected and give customers a clear way to resolve problems when an order is not right. The following policy applies to eligible purchases made through our online store.
30-Day Returns
Eligible products may be requested for return within 30 days after delivery.
Because eyewear is handled and worn close to the face, returned sunglasses and fashion frames should be in their original, resalable condition. Products should be unworn beyond reasonable inspection, undamaged, and returned with the original packaging and included accessories, where applicable.
Please keep your order confirmation or other proof of purchase so we can locate the transaction.
Products showing damage caused after delivery, excessive wear, alteration, or missing essential components may not qualify for a standard return.
Starting a Return
Before sending anything back, email:
Please include your order number, the product you would like to return, and a brief explanation of your request. If there is a visible product or shipping issue, photographs may help us review the matter.
Once the request has been reviewed, we will provide the applicable return instructions and, where offered for your return, information about a return shipping label.
Do not send merchandise to our business address without receiving return instructions first. Unauthorized returns may be delayed or may not be accepted at the appropriate return facility.
Damaged, Defective or Incorrect Orders
Please inspect your Avgprnie™ eyewear after delivery.
If you receive the wrong style or color, or your item arrives damaged or with an apparent defect, contact us as soon as reasonably possible at service@avgprnie.com.
Include your order number and photographs showing the issue where appropriate. After reviewing the request, we will provide the available resolution, which may include replacement, return, or refund depending on the circumstances.
Items That Cannot Be Returned
Returns may not be accepted for:
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Products damaged through misuse or improper handling after delivery;
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Items that have been materially altered or modified;
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Products missing essential original components;
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Personalized or custom-made merchandise, if such products are offered and clearly identified as non-returnable before purchase; or
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Items otherwise excluded from return where permitted by applicable law and clearly disclosed at the time of purchase.
These restrictions do not limit rights you may have for defective or incorrectly supplied goods under applicable consumer law.
Exchanges
If you would prefer another Avgprnie™ frame, color, or style, contact us before returning the original item.
Where direct exchanges are unavailable, the simplest option may be to return the eligible original product and place a separate order for the preferred style. This also helps avoid holding an exchange while another color or frame is unavailable.
Refunds
After an authorized return is received, we will inspect the merchandise and confirm whether the return meets the applicable conditions.
When approved, the refund will be submitted to the original payment method. Please allow up to 10 business days after refund approval for processing. Your bank, card issuer, PayPal, or other payment provider may require additional time before the credit appears on your account.
If more than 15 business days have passed since we confirmed that your refund was approved, contact service@avgprnie.com with your order number.
Original shipping charges and return-shipping costs, where applicable, will be handled according to the circumstances of the return and any rights provided by applicable law.
European Union Orders
Customers purchasing from certain European jurisdictions may have statutory cancellation or withdrawal rights in addition to this policy.
For qualifying EU distance purchases, consumers generally have a 14-day withdrawal period, subject to applicable legal conditions and exceptions. Nothing in this policy is intended to reduce mandatory consumer rights available in the customer's jurisdiction.
Contact us before returning an international order so that we can provide the appropriate instructions.
Return Shipping
A return must be initiated with Avgprnie™ before merchandise is shipped back.
For preference-based returns, including a change of mind, an unwanted color, or another non-defective product preference, the customer is responsible for the applicable return shipping cost unless otherwise stated when the return is authorized.
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, contact us with your order number and supporting photographs where appropriate. After reviewing the issue, we will provide an appropriate replacement, refund, or return solution at no additional return-shipping cost to the customer where the issue is attributable to us.
Please do not send returns to our registered business address. The appropriate return destination may depend on the order and fulfillment location. Once your return request has been approved, our customer service team will provide the applicable return warehouse address and instructions.
For return assistance:
Avgprnie™ is operated by:
Shenzhen Lanchuan Technology Co., Ltd.
Room E413, Angel Building, No. 52 Bagua 4th Road
Hualin Community, Yuanling Subdistrict
Futian District, Shenzhen, China